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| ▓ RMA Service support | |||
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RMA service support contact: daniel@wamin.com.tw
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About our RMA Policy Return Merchandise Authorization Numbers ‧ Before a customer ships a product back to Wamin, the customer must obtain a valid RMA number. ‧ Products returned without an authorized RMA number clearly marked on top of the boxes, or returned without prior authorization, will be automatically refused. ‧ The Sales Department is allowed up to 48 hours (holidays and weekends excluded) to respond with an RMA Number and requested form. Sales Department e-mail address for RMA is daniel@wamin.com.tw ‧ Authorized RMA Numbers will expire 30 days after they are issued. ‧ Only the Wamin products and quantity specified on the original RMA request can be returned with the RMA Number issued. ‧ Wamin reserves the right to refuse any item returned without an authorized RMA Number. ‧ Products returned COD (cash on delivery) will be automatically refused. In Warranty Repair & Replacements ‧ Wamin warrants that the product is free from defects in material or workmanship under normal operation. ‧ Products deemed defective within the first 30 days of the warranty period are eligible for ‧ Wamin has a Ship after Receive policy. Wamin must receive the products before we can ship your replacements. If any item is critical to your operation we suggest that a backup item/system be purchased – please contact our Sales Department. ‧ After 30 days, products returned for in-warranty repair are NOT eligible for Warranty ‧ Wamin does not provide loaner units. ‧ Wamin is not responsible for any product returned with Physical damage, evident mishandling, evident misuse, illegal modifications, missing serial numbers, missing parts and/or improper packaging will automatically void the warranty. ‧ If you return a product to us for repair or "because it doesn't work" and the product is found to work properly then we will charge you an "Analysis / Inspection" charge plus the return freight. Out of Warranty Repair Services ‧ If a product is out of the warranty period & requires repair we will inspect, repair & return the item to you for a reasonable charge for the work & the cost for freight ‧ Warranty exclusions include, but are not limited to, physical damage, evident mishandling, evident misuse, illegal modifications and/or improper packaging. ‧ Electing not to have Wamin repair the product, Wamin can dispose of the product on-site for a minimal fee or the product can be returned to sender. ‧ Product has expansion 90 days warranty from the ship date to customer. ‧ The RMA Number must appear on the outside of the carton(s) in BOLD print. Any product returned without a valid RMA Number will be returned to the sender. ‧ Customer controllers MUST be returned in anti-static bags. If they are not, Wamin will consider them damaged and ship them back to the sender. ‧ To avoid voiding the warranty, use Wamin or equivalent packaging to return products. This includes complete packaging, high-density foam and/or cardboard separators. ‧ The customer prepays all inbound freight charges for both in-warranty and out-of-warranty repairs. Wamin is not responsible for damage during shipment. Wamin recommends customers insure the shipment. ‧ Wamin will pay for surface/ground return freight only.
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